Senior Banking Operations Manager

3 days ago


Saint Matthews, Kentucky, United States WELLS FARGO BANK Full time

About Wells Fargo:

At Wells Fargo, we're dedicated to helping our customers achieve their financial goals. With a wide range of products and services, we offer a unique opportunity for talented individuals to grow their careers and make a meaningful impact. As a Senior Banking Operations Manager, you'll play a crucial role in driving business growth, improving customer experience, and developing high-performing teams. Join us in our mission to make a difference in the lives of our customers and colleagues.

About the Role:

As a Senior Banking Operations Manager, you'll be responsible for leading a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. You'll work closely with stakeholders, peers, and internal partners to deliver a customer-centric experience, leveraging your expertise in coaching, development, and team management. Your ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives will be invaluable in driving growth and success.

Key Responsibilities:

• Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive growth of the business
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Preferred Qualifications:

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgment and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners, and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention
• Ability to interact with integrity and professionalism with customers and employees

Estimated Salary: $120,000 - $180,000 per year, depending on experience and location.

Benefits: As a Senior Banking Operations Manager at Wells Fargo, you can expect a comprehensive benefits package, including a competitive salary, comprehensive health insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements, including additional screening, if necessary
• This position is not eligible for Visa sponsorship



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