Customer Service Supervisor

3 days ago


Saint Matthews, Kentucky, United States Pilot Company Full time
Job Description:

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across the United States and Canada. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins.

We are committed to fueling people and keeping North America moving. As a Shift Leader, you will be responsible for supervising employees and general operations of the store. The ideal candidate will possess excellent customer service skills to respond to the needs of customers, be self-motivated, and ready to assist managers with tasks to keep facilities well-maintained and running smoothly.

Key Responsibilities:
  • Supervise employees and general operations of the store
  • Provide excellent customer service to respond to customer needs
  • Assist managers with tasks to maintain facilities and operations
  • Work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives

Requirements:
  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills and ability to maintain a customer-focused culture
  • Proficiency with a calculator, computer, and other equipment
  • Ability to work a flexible schedule, including nights, days, weekends, and holidays

Benefits:
  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay


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