New Accounts Representative

2 days ago

Seattle, Washington, United States Heritage Bank Full time
Job Title: New Accounts Representative

Heritage Bank is seeking a highly skilled New Accounts Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and opening new accounts, while actively participating in and supporting branch sales activities.

Key Responsibilities:
  • Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards.
  • Open new accounts in accordance with all account opening and account ownership verification procedures and compliance requirements.
  • Actively grow and cross-sell business transaction accounts as well as all bank products and services.
  • Partner with other lines of business to meet customer needs and to achieve established production goals.
  • Develop and maintain an in-depth knowledge of current Bank products and services.
  • Maintain confidentiality when handling customer requests and transactions.
  • Ensure compliance with applicable regulatory requirements and internal policies and procedures.
  • Participate in branch functions and community activities to promote the Bank's image and growth.
Requirements:
  • Level I: 1+ years recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry - required.
  • Level II: 2+ years' recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry required.
  • In-depth working knowledge of related statutory banking and compliance regulations, operational policies and procedures and the Bank's products and services.
  • Detail oriented with strong organizational, problem solving and time management skills.
  • Ability to read, write, speak and understand English well. Excellent written and oral communication skills. Multi-lingual is a plus, but not required.
  • Understanding and working knowledge of core processing/operating systems, i.e., Fiserv, DNA; with the ability to learn and adapt to new technologies quickly.
  • The position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter.
  • Valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.
Working Environment/Conditions:
  • Climate controlled office environment.
  • Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule.
  • May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.
Physical Demands/Effort:
  • Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
  • Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
  • Ability to stand or sit for extended periods of time and duration of shift.
  • Ability to occasionally kneel, reach, bend, push, pull and carry.
  • Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.

Heritage Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

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