Customer Service Manager
6 days ago
Magellan Health is seeking a highly skilled Customer Care Supervisor to lead our customer service team. As a key member of our organization, you will be responsible for supervising a team of customer care representatives, ensuring excellent customer service, and driving business growth.
Key Responsibilities- Supervise a team of customer care representatives, providing guidance and coaching to ensure excellent customer service.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Manage and analyze customer data, identifying trends and insights to inform business decisions.
- Develop and implement training programs to enhance customer service skills and knowledge.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Minimum 5 years of experience in a call center environment, with at least 2 years of supervisory experience.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze data and make informed business decisions.
- Strong knowledge of customer service principles and practices.
Magellan Health offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Customer Service Representative
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