Customer Service Manager

6 days ago


Rancho Cordova, California, United States Magellan Health Full time
Job Summary

Magellan Health is seeking a highly skilled Customer Care Supervisor to lead our customer service team. As a key member of our organization, you will be responsible for supervising a team of customer care representatives, ensuring excellent customer service, and driving business growth.

Key Responsibilities
  • Supervise a team of customer care representatives, providing guidance and coaching to ensure excellent customer service.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
  • Manage and analyze customer data, identifying trends and insights to inform business decisions.
  • Develop and implement training programs to enhance customer service skills and knowledge.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
  • Minimum 5 years of experience in a call center environment, with at least 2 years of supervisory experience.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to analyze data and make informed business decisions.
  • Strong knowledge of customer service principles and practices.
What We Offer

Magellan Health offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



  • Rancho Cordova, California, United States Tanklessproaz Full time

    Job Description**Job Summary:**Tanklessproaz is seeking a highly skilled and experienced Customer Service Representative to join our team as a Service Dispatcher. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and dispatching service technicians, and ensuring seamless communication with...


  • Rancho Cordova, California, United States Magellan Health Full time

    About the RoleMagellan Health is seeking a highly skilled and customer-focused Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers regarding programs, policies, and procedures.Key ResponsibilitiesAnswer incoming calls related to...


  • Rancho Cordova, California, United States Five Below, Inc. Full time

    About the RoleAs a Customer Experience Manager at Five Below, Inc., you will play a pivotal role in shaping the customer experience and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the company's mission of providing an unparalleled shopping experience.Key ResponsibilitiesCustomer Experience: Lead the team...


  • Rancho Cordova, California, United States Jones Lange Lasalle, Inc. Full time

    Job Summary:The Customer Service Representative will be responsible for delivering exceptional client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides a unique opportunity to work in a fast-paced environment, providing Receptionist, Operations,...


  • Rancho Cordova, California, United States Thrifty Payless, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Associate at Thrifty Payless, Inc.Key ResponsibilitiesProvide exceptional customer service by assisting customers with their shopping needs, answering inquiries, and resolving complaints in a friendly and efficient manner.Engage with customers to...


  • Rancho Cordova, California, United States Magellan Health Full time

    **Job Summary:**Magellan Health is seeking a highly skilled and dedicated Customer Care Associate to join our team. As a Customer Care Associate, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met and exceeded.**Key Responsibilities:**Answer incoming calls related to eligibility,...


  • Rancho Cordova, California, United States Pacific Office Automation Full time

    Job OverviewPacific Office Automation is a leading provider of document imaging and technology solutions, with a strong presence in the western United States. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesIdentify and pursue new business...


  • Rancho Cordova, California, United States Service Champions Full time

    About the RoleWe are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesClient Communication: Respond to a high volume of inbound...


  • Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement organization? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...


  • Rancho Cordova, California, United States PetSmart Full time

    About Our StoreWe're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet parents and their furry friends can explore, learn, and have fun.As a key member of our Department Management team, you'll play a vital role in ensuring our stores run smoothly and efficiently....


  • Rancho Cordova, California, United States Hashimi Organization Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate at Hashimi Organization. In this role, you will be responsible for delivering exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and...


  • Rancho Cordova, California, United States Alvearium Marketing Full time

    Position Objective : The Telecommunications Support Specialist acts as a primary liaison for both individual clients and corporate entities. Our aim is to guarantee that all clients experience a superior level of assistance, addressing inquiries regarding services and ensuring precise data management, including billing and pricing, to fulfill the...


  • Rancho Cordova, California, United States Navy Times Full time

    About the Role:We are seeking a highly skilled Customer Care Supervisor to join our team at Navy Times. As a key member of our Revenue Cycle Management (RCM) Team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...


  • Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Great Day Improvements: A Family of Brands. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and other communication channels.Key...


  • Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Great Day Improvements: A Family of Brands. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and other communication channels.Key...


  • Rancho Cordova, California, United States SAFE Credit Union Full time

    Hybrid/Remote Work Opportunities AvailableHourly Compensation: $22.55 Exact pay may differ based on skills, experience, and geographical location. Why Choose SAFE Credit Union? SAFE Credit Union provides more than just comprehensive medical, vision, dental benefits, 401k matching, HSA, and FSA. Discover how we support our employees: Professional Development:...


  • Rancho Cordova, California, United States PetSmart Full time

    About Our StoreWe are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary...


  • Rancho Cordova, California, United States SAFE Credit Union Full time

    Opportunity for hybrid or remote work arrangements.Hourly Compensation: $22.55 Actual pay may differ based on expertise, experience, and geographical location. Why Choose SAFE? SAFE provides more than just comprehensive medical, vision, dental, 401k matching, HSA, and FSA. Discover how we nurture our workforce: Professional Development: We offer training...


  • Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement organization? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...


  • Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement company? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...