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Customer Service Specialist
2 months ago
Opportunity for hybrid or remote work arrangements.
Hourly Compensation: $22.55 Actual pay may differ based on expertise, experience, and geographical location.
Why Choose SAFE?
SAFE provides more than just comprehensive medical, vision, dental, 401k matching, HSA, and FSA. Discover how we nurture our workforce:
- Professional Development: We offer training programs, workshops, and mentorship opportunities.
- Recognition: We regularly celebrate employee accomplishments and contributions.
- Flexible Work Options: We provide choices for remote work and adaptable scheduling.
- Inclusive Culture: We promote a collaborative and supportive work environment.
- Career Advancement: We offer clear pathways for career growth and internal promotions.
- Work-Life Balance: We encourage a healthy equilibrium between professional and personal commitments.
- Employee Empowerment: We allow employees to make decisions and exercise autonomy in their roles.
- Diversity and Inclusion: We focus on creating a space of belonging through ERGs and a commitment to equity.
- Wellness Initiatives: We promote physical and mental health through various wellness programs.
- Inspirational Leadership: Our leaders are dedicated to inspiring, supporting, and guiding their teams effectively.
- Purpose-Driven Work: We align company objectives with employees' personal values to foster a sense of mission.
KEY RESPONSIBILITIES
- Process member transaction requests, resolving concerns and providing effective solutions.
- Uphold SAFE's Brand Promise by delivering a positive and professional experience to both members and non-members.
- Input credit applications for consumer loans and credit lines using the LoansPQ application.
- Conduct thorough member profiling to assess their needs.
- Meet member service standards, sales performance goals, and quality referrals through SAFE's referral application.
- Provide phone support and troubleshoot issues to resolve operational difficulties for members.
- Collaborate with other departments and branches to assist with member needs.
- Maintain a balanced posting drawer and close it at the end of each shift.
- Stay informed about changes in policies, procedures, products, and services.
- Complete opening and closing checklists as necessary.
- Adhere to attendance and punctuality standards.
- Perform additional duties as assigned.
Education/Certification:
High school diploma or equivalent.
Required Knowledge:
Experience in customer service is essential.
Experience Required:
To excel in this role, an individual must successfully perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities necessary. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Skills/Abilities:
- Outstanding communication and public relations skills.
- Ability to thrive under pressure.
- Proficiency in computer applications, including Microsoft Word and Excel.
- Strong mathematical skills and bookkeeping capabilities.
LANGUAGE SKILLS
- Exceptional communication skills (verbal, written, listening, and empathy).
- Expertise in building relationships with leaders, business partners, and stakeholders.
- Ability to interpret various instructions provided in written, oral, or scheduled formats.
- Capability to solve practical problems and navigate situations with limited standardization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Regularly required to sit, talk, or hear, and use hands to manipulate objects or controls.
- Occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required include close vision.
- The noise level in the work environment is typically moderate.
This is not an exhaustive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties are included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
