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Customer Experience Manager

2 months ago

Rancho Cordova, California, United States Five Below, Inc. Full time
About the Role

As a Customer Experience Manager at Five Below, Inc., you will play a pivotal role in shaping the customer experience and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the company's mission of providing an unparalleled shopping experience.

Key Responsibilities
  • Customer Experience: Lead the team in delivering exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Front End Operations: Oversee the front-end operations, including cash management, cleanliness, and safety, to ensure a seamless customer experience.
  • Training and Development: Train and develop the team on customer service best practices, ensuring that they are equipped to deliver exceptional service.
  • Store Maintenance: Ensure that the store is well-maintained, including tasks such as taking out garbage, sweeping, and cleaning bathrooms.
  • Key Metrics: Drive key metrics such as sales, customer satisfaction scores, and expense control to ensure the store's success.
Requirements
  • Leadership: Proven leadership skills, with the ability to motivate and inspire the team.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, managers, and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service.
  • Adaptability: Ability to adapt to changing situations and priorities, with a focus on delivering results.
What We Offer

As a Customer Experience Manager at Five Below, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.