IT Support Specialist
2 weeks ago
We are seeking a skilled IT Help Desk Technician to join our team in Greensboro, NC. As a key member of our IT department, you will be responsible for maintaining our current systems and resolving help desk tickets generated from phone calls and our help desk portal.
Key Responsibilities:
- Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Server installation, configuration, and upgrade.
- Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Operate, maintain and configure routers/switches/voice systems/Voice over IP.
Requirements:
- 2 year degree in related field highly preferred.
- At least 1 year experience in an IT help desk role.
- Experience with Microsoft Dynamics, Active Directory, Windows 10 and Windows 7, and Zebra printers.
- Demonstrated excellence in customer service and communication skills both over the phone, and in person.
- Ability to analyze technical issues, determine a solution, and effectively communicate solution to end user.
- Knowledge of Firewall setup and administration and maintenance.
- Basic Apple knowledge and experience providing support for OS.
- Candidates will need to pass a criminal background check.
This is a full-time opportunity with full company paid benefits working in a fast-paced office/warehouse environment.
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