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Patient Service Representative

4 weeks ago

Grapevine, Texas, United States Dental Care Alliance Full time

Overview:

We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in a clinical team environment. This individual will support staff members and patients by answering phones, handling inquiries, scheduling appointments, and assisting with treatment plans. Strong customer service and communication skills are essential for success in this role.

Responsibilities:

  • Customer Service: Greet patients, acknowledge their presence, and provide a positive experience.
  • Respond to Patient Questions: Address patient concerns and provide information according to Dental Care Alliance policies.
  • Answering Telephones: Respond to incoming calls and provide assistance as needed.
  • Scheduling Appointments: Coordinate appointments and maintain accurate records.
  • Maintaining Appointment Book: Ensure accurate and up-to-date scheduling information.
  • Confirming Appointments: Verify appointment details with patients.
  • Follow up on No-Shows/Cancellations: Address missed appointments and reschedule as needed.
  • Register Patients: Sign patients in and out of the office.
  • Post Charges and Payments: Process patient transactions accurately.
  • Checking Voice-Mail: Monitor and respond to voicemails daily.
  • Maintaining a Clean Waiting Area: Ensure a comfortable and clean environment for patients.

Qualifications:

  • Experience: Previous experience in a dental, medical, or healthcare office is preferred.
  • Knowledge of Insurance Plans: Familiarity with HMO/PPO plans is a plus.
  • Telephone Experience: Proven ability to answer and respond to phone calls.
  • Customer Service Skills: Exceptional customer service skills are essential for success in this role.

Dental Care Alliance is an equal opportunity employer and celebrates diversity. We are committed to providing a welcoming and inclusive environment for all patients and employees.