After-Hours Service Coordinator

7 days ago


Hartford, Connecticut, United States Presbyterian Residential Community (PRC) Full time
Job Summary

We are seeking a highly motivated and detail-oriented Resident Support Aide to join our team at Presbyterian Residential Community (PRC). As a key member of our community, you will be responsible for providing exceptional support services to our residents, ensuring their safety and well-being.

Key Responsibilities
  • Community Engagement: Establish and maintain positive relationships with residents, fostering a sense of community and promoting a safe and respectful living environment.
  • Support Services: Provide assistance with daily tasks, such as grocery and mail deliveries, and perform lockouts as needed.
  • Incident Reporting: Accurately document and report incidents to the on-call Property Manager, ensuring prompt attention to any issues.
  • Problem-Solving: Utilize effective communication and problem-solving skills to de-escalate conflicts and resolve issues in a timely manner.
  • Program Compliance: Ensure adherence to ESSHI program directives and obligations, promoting a culture of compliance and accountability.
  • Physical Demands: Maintain a high level of physical fitness, able to stand, bend, and walk for extended periods, and lift up to 50 pounds as required.
Requirements
  • Education: Associate's degree in Human Services or a related field.
  • Experience: Preferred experience working with aging populations and in customer-facing roles.
  • Physical Health: Good physical health, as indicated by documentation in the Human Resources Files, and the ability to pass a background check.
Work Environment

This role involves regular and substantial unsupervised or unrestricted physical contact with individuals receiving services. A criminal history record check is required for this position.



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