Enrollment and Maintenance Specialist

3 days ago


Grand Junction, Colorado, United States Alpine Banks of Colorado Full time
Job Summary

The Enrollment & Maintenance Specialist plays a crucial role in ensuring the smooth operation of online banking and commercial digital products. This position is responsible for completing enrollment processes, reviewing forms and agreements, and collaborating with the Commercial Banking Support Team to deliver exceptional customer experiences.

Key Responsibilities
  • Complete enrollment processes for new customers, including ACH, Wires, Positive Pay, SFTP, Merchant Processing, Online Payment Portal, and Remote Deposit Capture services.
  • Review enrollment forms, maintenance forms, and agreements to ensure compliance with bank guidelines.
  • Collaborate with the Commercial Banking Support Team to ensure timely and high-quality enrollment and maintenance of commercial digital products.
  • Verify commercial digital product enrollment and maintenance setups to ensure quality assurance.
  • Perform other duties as assigned, including working collaboratively with coworkers to meet service levels.
Requirements
  • High School Diploma or General Equivalence Diploma (GED) required; additional post-high school courses preferred.
  • A minimum of one year banking experience preferred; experience working with commercial digital services a plus.
  • Strong understanding of digital banking software, information technology systems, and software, with high proficiency in Adobe, Microsoft Excel, and Microsoft Word.
  • Excellent written and verbal communication skills, with ability to work independently and collaboratively with coworkers.
Working Conditions

This role operates in a professional office environment, requiring regular use of standard office equipment such as computers, phones, and photocopiers.

Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. Employee may also be required to lift up to 25 pounds.



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