Restaurant Operations Director
1 week ago
We are seeking a highly skilled and experienced Executive Restaurant Manager to lead our restaurant team to success. As a key member of our management team, you will be responsible for overseeing the operational and financial performance of our restaurant, ensuring that our high standards of quality and service are consistently met.
Key Responsibilities- Restaurant Operations
- Develop and implement effective restaurant operations strategies to drive sales growth and improve customer satisfaction.
- Oversee the day-to-day management of the restaurant, including staff supervision, scheduling, and training.
- Ensure that all restaurant operations are in compliance with company policies and procedures.
- Financial Management
- Manage the restaurant's budget and financial performance, including forecasting, budgeting, and financial reporting.
- Develop and implement cost-saving initiatives to improve profitability.
- Monitor and control labor costs, inventory levels, and other expenses.
- Customer Service
- Ensure that all customers receive exceptional service and have a positive dining experience.
- Develop and implement customer service strategies to drive customer loyalty and retention.
- Monitor and address customer complaints and concerns in a timely and professional manner.
- Team Management
- Recruit, train, and develop a high-performing team of restaurant staff.
- Provide coaching and feedback to staff to improve performance and achieve goals.
- Develop and implement training programs to ensure that staff have the skills and knowledge needed to deliver exceptional customer service.
- Education
- Bachelor's degree in Hospitality, Business, or related field.
- Experience
- Minimum 3-5 years of restaurant management experience, with at least 2 years as a General Manager.
- Proven track record of success in restaurant operations, financial management, and customer service.
- Skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong analytical and problem-solving skills.
- Ability to maintain a clean, safe, and hostile-free environment.
- Lifting and Carrying
- 1-10 lbs: Continuously.
- 11-20 lbs: Occasionally.
- 21-35 lbs: Occasionally.
- 36-50 lbs: Rarely.
- 51-75 lbs: Never.
- Sitting
- Occasionally.
- Standing
- Frequently.
- Walking
- Frequently.
- Bending
- Occasionally.
- Squatting
- Rarely.
- Kneeling
- Rarely.
- Crawling
- Rarely.
- Climbing
- Occasionally.
- Reaching
- Frequently.
- Grasping
- Continuously.
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