Restaurant Operations Manager

1 week ago


Fairfield, Alabama, United States d'Lite Healthy On The Go Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our restaurant team to success. As a key member of our management team, you will be responsible for overseeing the operational and financial performance of our restaurant, ensuring that our core values are carried out through execution.

Key Responsibilities
  • Restaurant Operations: Plan, schedule, oversee, and participate in the operations of the restaurant, ensuring that all duties and tasks are being performed correctly.
  • Team Management: Oversee the day-to-day management of team members, shift leaders, and role model company standards for quality service, cleanliness, product and procedure knowledge, and accuracy in execution.
  • Financial Management: Oversee the restaurant's overall financial and operational performance, meeting the requirements of achieving the Training Store Certification.
  • Quality Control: Conduct continuous inspections of the restaurant for cleanliness and readiness, ensuring that all duties and tasks are being performed correctly.
  • Training and Development: Conduct and/or delegate team member training, ensuring that all team members are equipped with the necessary skills and knowledge to perform their duties effectively.
  • Scheduling and Payroll: Manage the overall scheduling and payroll process, including writing schedules, managing schedule requests, and verifying hours worked.
  • Inventory and Ordering: Conduct inventory and ordering, and outside shopping, ensuring that all inventory levels are maintained at optimal levels.
  • Customer Service: Address customer complaints and report to the District Manager and/or Leadership Team, ensuring that all customer complaints are resolved in a timely and professional manner.
Requirements
  • Education: High school graduate.
  • Experience: 3-5 years of restaurant management experience, with at least 2 years as a General Manager.
  • Skills: Exceptional communication skills, exceptional guest services skills, basic math and computer skills, and the ability to handle multiple projects simultaneously.
  • Certifications: Successful completion of Manager in Training Program, proficient on Aloha POS, and proficient in Microsoft Excel.
Physical Demands
  • Lifting and Carrying: 1-10 lbs: Continuously, 11-20 lbs: Occasionally, 21-35 lbs: Occasionally, 36-50 lbs: Rarely, 51-75 lbs: Never.
  • Sitting: Occasionally.
  • Standing: Frequently.
  • Walking: Frequently.
  • Bending: Occasionally.
  • Squatting: Rarely.
  • Kneeling: Rarely.
  • Crawling: Rarely.
  • Climbing: Occasionally.
  • Reaching: Frequently.
  • Grasping: Continuously.


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