Customer Experience Content Strategist

1 week ago


Santa Ana, California, United States VirtualVocations Full time

VirtualVocations is seeking a skilled Customer Experience Content Manager to create and manage high-quality content for our Help Center. The ideal candidate will have a strong background in content creation, preferably in a technical or customer support environment, and excellent collaboration skills. Key Responsibilities:

* Develop and manage Help Center articles in collaboration with cross-functional teams
* Identify content gaps and implement solutions to enhance user experience
* Lead the design and execution of content-related projects while operating independently

Required Qualifications:

* 5+ years of relevant experience in content creation
* Bachelor's degree or equivalent work experience
* Experience working with cross-functional teams
* Strong understanding of interconnected components and systems thinking

If you are a motivated and detail-oriented content professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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