Front Desk Agent
3 days ago
The Phelps - Residence Inn Cincinnati Downtown is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.
Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service, resolving issues, and ensuring a seamless guest experience.
Key Responsibilities- Greet and register guests, providing prompt and courteous service
- Respond to guest inquiries and resolve issues in a professional and efficient manner
- Process guest payments and handle cash, credit card transactions, and other forms of payment
- Provide information and assistance to guests regarding hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests
- High school diploma or equivalent required
- Previous hospitality experience preferred, but not required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and multitask
- Basic math skills and ability to handle cash and credit card transactions
The Phelps - Residence Inn Cincinnati Downtown offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and supportive work environment.
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