Front Desk Agent

5 days ago

Cincinnati, Ohio, United States The Lytle Park Hotel Full time
About The Lytle Park Hotel

The Lytle Park Hotel is a unique and exceptional hotel that offers a supportive and collaborative work environment. Our commitment to Honored Hospitality is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a passionate hospitality professional for the position of Front Desk Agent at The Lytle Park Hotel. This expert will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.

Responsibilities
  • Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
  • Be an expert of the property and of the local area.
  • Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
  • Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer and update Guest profiles.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
  • Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.
Qualifications
  • Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality.
  • Positive
  • Genuine
  • Honorable
  • Caring
  • Passionate
  • Open Minded

The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

  • Front Desk Agent

    3 days ago

    Cincinnati, Ohio, United States The Phelps - Residence Inn Cincinnati Downtown Full time

    About UsThe Phelps - Residence Inn Cincinnati Downtown is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.Job SummaryWe are seeking a highly motivated and customer-focused Front...

  • Front Desk Agent

    5 days ago

    Cincinnati, Ohio, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Lytle Park Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay for our guests.Key ResponsibilitiesGreet and register guests in a...

  • Front Desk Representative

    2 weeks ago

    Cincinnati, Ohio, United States Pyramid Global Hospitality Full time

    Front Desk Agent Job DescriptionAt Pyramid Global Hospitality, we're committed to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. As a Front Desk Agent, you'll play a key role in delivering exceptional guest experiences and ensuring our high standards of quality are met.Key Responsibilities:Greet and...

  • Front Desk Representative

    3 weeks ago

    Cincinnati, Ohio, United States Extended Stay Cincinnati Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest...

  • Front Desk Representative

    1 week ago

    Cincinnati, Ohio, United States Pyramid Global Hospitality Full time

    Front Desk AgentAt Pyramid Global Hospitality, we're committed to delivering exceptional guest experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Greet guests with a warm and sincere welcome, setting the tone for a memorable stay.Register guests...

  • Front Desk Representative

    1 week ago

    Cincinnati, Ohio, United States HEI Hotels and Resorts Full time

    About UsWe are a leading hospitality company, dedicated to providing exceptional guest experiences at our hotels. Our team is passionate about delivering top-notch service and creating memorable moments for our guests.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Cincinnati. As a Front Desk...

  • Front Desk Representative

    2 days ago

    Cincinnati, Ohio, United States The Phelps - Residence Inn Cincinnati Downtown Full time

    About UsThe Phelps - Residence Inn Cincinnati Downtown is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.Job SummaryWe are seeking a highly skilled and customer-focused Front...

  • Front Desk Representative

    2 weeks ago

    Cincinnati, Ohio, United States Extended Stay Cincinnati Full time

    Job SummaryAs a Front Desk Agent at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced...

  • Front Desk Associate

    2 weeks ago

    Cincinnati, Ohio, United States Embassy Suites Blue Ash Full time

    Front Desk Associate Job DescriptionWe are seeking a dedicated and professional Front Desk Associate to provide exceptional service to our hotel guests at Embassy Suites Blue Ash. As a key member of our hospitality team, you will be responsible for greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a...

  • Front Desk Representative

    3 weeks ago

    Cincinnati, Ohio, United States The Westin Cincinnati Full time

    {"title": "Front Desk Agent", "description": "About UsThe Westin Cincinnati is a vibrant and dynamic workplace that values your contributions and fosters your growth. As a Front Desk Agent, you will be part of a legacy of hospitality excellence in the HEI Hotels & Resorts family.ResponsibilitiesGuest Services: Assist guests with arrival and departure from...

  • Front Desk Associate

    2 weeks ago

    Cincinnati, Ohio, United States Drury Hotels Company, LLC Full time

    {"title": "Guest Service Agent", "description": "At Drury Hotels, we believe that our guests deserve more. That's why we're looking for friendly, highly organized communicators and multitaskers to join our team as Guest Service Agents.What You'll Do:Provide exceptional guest experiences by greeting and assisting guests in a friendly, efficient, and...

  • Front Desk Coordinator

    19 hours ago

    Cincinnati, Ohio, United States Staffmark Full time

    Staffmark Front Desk Coordinator Job DescriptionWe are seeking a highly organized and communicative Front Desk Coordinator to join our team at Staffmark in Blue Ash, OH.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk operations, including answering phones and responding to emailsCoordinate administrative...

  • Front Desk Associate

    2 weeks ago

    Cincinnati, Ohio, United States free-classifieds-usa Full time

    Guest Experience Specialist (Front Desk)We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Cincinnati Blue Ash. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless stay for our guests.Key Responsibilities:Provide personalized service to guests,...

  • Front Desk Ambassador

    3 weeks ago

    Cincinnati, Ohio, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service, ensuring a positive and memorable...

  • Front Desk Representative

    4 weeks ago

    Cincinnati, Ohio, United States Extended Stay Cincinnati Full time

    Job Summary:As a Front Desk Agent at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and...

  • Front Desk Associate

    2 days ago

    Cincinnati, Ohio, United States trak group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team. As a key member of our small, dynamic team, you will provide essential back-office support for eye doctors throughout the city.Responsibilities:Greet and check in patients, providing a friendly and efficient experienceManage various clerical tasks...

  • Front Desk Associate

    2 weeks ago

    Cincinnati, Ohio, United States Dave & Buster Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a friendly and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by greeting...

  • Front Desk Coordinator

    4 weeks ago

    Cincinnati, Ohio, United States Podiatry Service Company LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Podiatry Service Company LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front-desk activities, and ensuring the smooth operation of our office.Key ResponsibilitiesCustomer...

  • Front Desk Associate

    2 weeks ago

    Cincinnati, Ohio, United States National Church Residences Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Clerk to join our team at National Church Residences. As a Front Desk Clerk, you will be responsible for ensuring the safety and security of our building and its residents by following building policy and procedures.Key ResponsibilitiesMonitor traffic through the lobby and ensure all...

  • Front Desk Coordinator

    2 weeks ago

    Cincinnati, Ohio, United States TriHealth Full time

    Job Overview:This position is responsible for providing exceptional customer service and front desk support to internal and external customers.Responsibilities:* Provide a positive and welcoming experience for all customers* Manage front desk operations, including answering phones, responding to emails, and handling customer inquiries* Maintain accurate...