Sales Associate III

1 week ago

Orlando, Florida, United States Tapestry Full time
Job Title: Sales Associate III

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Our brand is defined by a free-spirited, all-American attitude, and we approach design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive and personalized experience for each customer.
  • Uphold Coach's Service and Selling Models, creating a seamless and engaging shopping experience.
  • Take ownership of personal sales and clienteling strategies, working closely with the management team to drive results.
  • Represent Coach as a brand ambassador, demonstrating our Selling and Service expectations at all times.
  • Stay up-to-date on local market trends and support the execution of local sales strategies and tactics.
Operations:
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
  • Complete daily operational tasks, including maintaining store appearance, cash wrap, and visual merchandising to Coach standards.
  • Replenish inventory on the sales floor as needed and support Store Inventory Process.
  • Process customer transactions efficiently and effectively, including purchases, returns, and exchanges.
Competencies:
  • Drive for Results: Exceed goals successfully, consistently one of the top performers, and steadfastly push self and others for results.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers, gaining their trust and respect.
  • Creativity: Come up with new and unique ideas, making connections among previously unrelated notions.
  • Interpersonal Savvy: Relate well to all kinds of people, build constructive and effective relationships, and use diplomacy and tact.
  • Learning on the Fly: Learn quickly when facing new problems, open to change, and analyze successes and failures for clues to improvement.
  • Perseverance: Pursue everything with energy, drive, and a need to finish, seldom giving up before finishing.
  • Dealing with Ambiguity: Effectively cope with change, shift gears comfortably, and decide and act without having the total picture.

Coach is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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