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Vice President of Operations

2 months ago

Knoxville, Tennessee, United States Red Stag Fulfillment Full time
Job Overview

Red Stag Fulfillment – Vice President of Operations

Red Stag Fulfillment, LLC is a premier order fulfillment provider for eCommerce enterprises. Our mission is to transform the 3PL experience for both our clients and our team members. By harnessing technology to ensure precise, dependable, secure, and swift shipping, we have positioned ourselves as a leading fulfillment organization. We recognize that our workforce, affectionately known as "The Herd," is our greatest asset. Our growth into one of America's top order fulfillment companies is a testament to our commitment to building a dedicated team that shares in our vision. Our core values guide our decisions and actions:

  • We treat everyone with dignity and respect.
  • We pay attention to the details.
  • We maintain a positive outlook.
  • We take ownership of our responsibilities.
  • We are committed to continuous improvement.

We are seeking a Vice President of Operations to join our executive leadership team. This full-time position will report directly to our CEO and will involve oversight of our fulfillment operations.

Role Responsibilities:

  • Adopt an entrepreneurial, hands-on approach to drive operational excellence and scale our services to meet client needs.
  • Ensure accountability for daily fulfillment operations, fostering a culture of excellence.
  • Instill a client-focused mindset within the operations team, ensuring every member is dedicated to exceptional service.
  • Promote a culture of efficiency and accuracy in all processes.
  • Manage and forecast operational capacity to support growth initiatives.
  • Collaborate with other executives to develop a robust internal leadership pipeline.
  • Measure fulfillment performance through relevant KPIs and adjust strategies as necessary.
  • Uphold our commitment to safety and compliance in all operations.
  • Lead initiatives to enhance our service offerings based on client feedback.
  • Work with technology and client relations teams to implement innovative solutions.
  • Partner with HR to create pathways for team member success and development.
  • Pursue excellence relentlessly to surpass the expectations of our clients and team.

Ideal Candidate Profile:

  • A deep understanding of the importance of our workforce and clients.
  • A genuine respect and care for people.
  • Expertise in recruiting, training, and developing teams.
  • A proactive mindset focused on optimization and execution.
  • A keen eye for identifying inefficiencies and proposing solutions.
  • Ability to balance detailed process improvements with strategic thinking.
  • Proficiency in leveraging technology to enhance service delivery.
  • A strong commitment to safety and compliance.
  • A passion for continuous learning and improvement.
  • Empathy combined with high standards for self and team performance.
  • Experience in scaling operations in a high-growth environment.
  • Ability to work collaboratively across functions to create customer-centric solutions.
  • Knowledge of operational excellence and Lean principles.
  • Experience in eCommerce, logistics, and fulfillment.
  • Proven ability to mentor and lead diverse teams.
  • Effective communication skills, characterized by respectful candor.

This role is critical to our organization, and we will be thorough in our evaluation process to ensure the best fit for our team.