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Senior Technical Consultant
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The Professional Services team at Pendo is dedicated to delivering exceptional outcomes for our customers. As a Senior Consultant, you will play a pivotal role in achieving this mission by leveraging your technical expertise and customer-facing skills to drive transformational change from the beginning to the end of our customers' implementation of Pendo.
Key Responsibilities:- Lead customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
- Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
- Drive transformation and change management initiatives, guiding customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
- Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing success.
- Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
- Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.
- 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
- Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
- Strong proficiency in CSS, HTML, or similar web technologies, with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.
