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IT Support Specialist

2 months ago

Laurel, Montana, United States AKRF Full time

About AKRF:
Founded in 1981, AKRF is a distinguished consulting firm comprised of 400 professionals dedicated to delivering strategic insights to our land development, transportation, energy, and water clients. Our commitment to technical excellence is evident across our extensive range of professional services, all while upholding integrity and promoting a culture of innovation, collaboration, and environmental stewardship. We operate from multiple offices across New York, New Jersey, Pennsylvania, Maryland, Virginia, and Connecticut, successfully completing projects nationwide.

Our Values:
At AKRF, we pride ourselves on our values that harmonize significant projects with social impact initiatives, charitable contributions, and the flexibility that our employees value. Most importantly, we foster an environment where you can be your authentic self. We are committed to maintaining a diverse, equitable, and inclusive workplace where every employee is respected and valued for their unique identities.

Position Overview:
AKRF's IT Department is in search of a full-time Desktop Support Technician to provide support across all AKRF offices. The ideal candidate will assist end-users and manage desktop systems, addressing both hardware and software challenges. This role requires the ability to travel to various offices as necessary.

Key Responsibilities:

  • Provide technical assistance through various channels including in-person, phone, ticketing, and email.
  • Diagnose and resolve hardware and software issues effectively.
  • Utilize available resources to research and answer inquiries.
  • Adhere to standard help desk protocols.
  • Escalate issues to appropriate team members when necessary.
  • Identify and escalate urgent situations requiring immediate attention.
  • Document and track problems and requests, ensuring resolutions are recorded.
  • Stay updated with system information, changes, and enhancements.
  • Review and revise help desk documentation as needed.

Essential Qualifications:

  • Bachelor's Degree in Computer Science or equivalent experience.
  • A minimum of 5 years of experience with Microsoft desktop technologies (M365, Teams, Windows 10/11).
  • Experience with Active Directory administration (user accounts, password resets, group memberships, etc.).
  • Basic knowledge of PowerShell for troubleshooting and discovery.
  • General understanding of group policy and script behavior.
  • Fundamental knowledge of network connectivity and troubleshooting (wired and wireless).
  • Self-motivated with strong critical thinking skills.
  • Excellent oral and written communication skills with a focus on customer service.

What We Offer:
AKRF provides a comprehensive benefits package that reflects our appreciation for your contributions, professional aspirations, and personal priorities. Our benefits include:

  • Medical, Dental, and Vision insurance.
  • Vacation and Sick leave.
  • Flexible work schedules and locations.
  • 401(k) retirement plan with employer matching.
  • Voluntary Life Insurance options.
  • Short- and Long-Term Disability coverage.
  • Tuition Reimbursement.
  • Training and professional development opportunities.
  • Community outreach initiatives through internal networks.
  • Charitable donation matching.
  • Transit and parking programs.

Compensation for this position will range from $65K to $75K, commensurate with experience.

AKRF is committed to equal employment opportunity in all aspects of our operations. We have a proven track record of hiring, training, developing, promoting, and retaining individuals from diverse backgrounds. All employment decisions are made based on relevant criteria without regard to race, color, religion, age, sex, pregnancy, national origin, physical or mental disability, marital status, sexual orientation, gender identity, caregiver status, military/veteran status, citizenship status, or any other characteristic protected by law.