Payment Operations Specialist III
5 hours ago
The Payment Operations Specialist III plays a vital role in supporting the Payment Operations team in all activities related to the support of Payment Operations products. This includes reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files. The ideal candidate will have a strong understanding of payment operations industry, including systems, products, and services. They will also possess excellent customer service skills, including the ability to identify client issues, research skills, and the ability to translate complex material and information for end users.
Key Responsibilities:
• Serves as a resource to Payment Operations Specialist I & II
• Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate customers, as well as internal lead and supervisory staff
• Ensures deadlines are met on a daily basis
• Answers questions for customers, branches, and department employees
• Trains junior employees and updates staff on new procedures
• Reviews items and reports quality issues to the appropriate level
• Acts as a back-up to Payment Operations Lead when necessary
• Contributes to procedural changes as needed
• Prepares customer statements as needed
• Supports stores, various departments, and areas/products when needed
• Answers Payment Operations questions for department employees and internal staff
Requirements:
• High school diploma or equivalent experience
• 2-3 years of related experience
• Knowledge of payment operations industry, including systems, products, and services
• Developing knowledge of payment operations product implementation practices, if a product development position
• Strong customer service skills, including the ability to identify client issues, research skills, and the ability to translate complex material and information for end users
• Excellent PC skills, including proven knowledge of Windows and the ability to operate standard office equipment
• Strong communication skills, both verbal and written
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II
Physical Requirements:
• Domestic travel: occasional
• International travel: never
• Performing sedentary work: continuous
• Performing multiple tasks: continuous
• Operating standard office equipment: continuous
• Responding quickly to sounds: occasional
• Sitting: continuous
• Standing: occasional
• Walking: occasional
• Moving safely in confined spaces: occasional
• Lifting/carrying (under 25 lbs.): occasional
• Lifting/carrying (over 25 lbs.): never
• Squatting: occasional
• Bending: occasional
• Kneeling: never
• Crawling: never
• Climbing: never
• Reaching overhead: never
• Reaching forward: occasional
• Pushing: never
• Pulling: never
• Twisting: never
• Concentrating for long periods of time: continuous
• Applying common sense to deal with problems involving standardized situations: continuous
• Reading, writing, and comprehending instructions: continuous
• Adding, subtracting, multiplying, and dividing: continuous
About Us:
TD Bank Group is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
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