Complaint Resolution Specialist

1 week ago


Salt Lake, Utah, United States MILLENNIUMSOFT Full time

About the Job

We are looking for a talented Complaint Resolution Specialist to join our team at MILLENNIUMSOFT. In this role, you will play a key part in delivering exceptional customer service and resolving complex complaints.

Job Description

This is a 12-month contract position, working a standard 40-hour week, with a first shift schedule. You will be based in Salt Lake City, UT, and will have the opportunity to work closely with our clients.

Main Responsibilities

  1. Deliver timely and effective resolutions to customer complaints.
  2. Utilize your strong communication skills to resolve equipment issues over the phone.
  3. Provide diagnostic assistance on supported platforms to customers.
  4. Ensure seamless customer experiences by following up on service interactions.
  5. Maintain accurate records and documentation on service tickets.

What We Offer

  • A competitive estimated salary range of $45,000 - $55,000 per annum.
  • The opportunity to work with a leading company in the industry.
  • A dynamic and supportive work environment.

Qualifications

  • High school diploma or equivalent experience in a related area.
  • Excellent human relations and communication skills.
  • Proficiency in Word Processing and spreadsheets.
  • Strong telephone skills.


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