Customer Experience Specialist

1 day ago


Salt Lake, Utah, United States Farmers Insurance - Pritika Singh Full time
Key Responsibilities
  • Establish and maintain strong relationships with clients through exceptional service and support.
  • Assist clients in understanding their insurance policies, claims, coverage options, and general insurance information.
  • Manage claims by guiding clients through the claims process, ensuring seamless resolution.
  • Support clients with policy renewals, adjustments, and cancellations, offering expert advice and guidance.
  • Provide quotes for various insurance products, explaining coverage options and helping clients choose the best plans for their needs.
  • Resolve client issues or complaints efficiently, acting as a liaison between the client and other departments when necessary.
  • Maintain accurate records of client interactions, inquiries, and transactions to ensure compliance and facilitate follow-ups.


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