Quality Assurance Associate
4 days ago
Join Our Team
MILLENNIUMSOFT is seeking a highly skilled Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will play a key part in delivering exceptional customer service and resolving complex complaints.
About the Role
This is a 12-month contract position, working a standard 40-hour week, with a first shift schedule. You will be based in Salt Lake City, UT, and will have the opportunity to work closely with our clients.
Main Responsibilities
- Provide timely and effective resolution of customer complaints.
- Utilize your strong communication skills to troubleshoot equipment issues over the phone.
- Assist customers with next steps, ensuring seamless experiences.
- Maintain accurate records and documentation on service tickets.
- Collaborate with advanced support specialists as required.
What We Offer
- A competitive estimated salary range of $45,000 - $55,000 per annum.
- The opportunity to work with a leading company in the industry.
- A dynamic and supportive work environment.
Requirements
- High school diploma or equivalent experience in a related area.
- Excellent human relations and communication skills.
- Proficiency in Word Processing and spreadsheets.
- Strong telephone skills.
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