Quality Assurance Associate

4 days ago


Salt Lake, Utah, United States MILLENNIUMSOFT Full time

Join Our Team

MILLENNIUMSOFT is seeking a highly skilled Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will play a key part in delivering exceptional customer service and resolving complex complaints.

About the Role

This is a 12-month contract position, working a standard 40-hour week, with a first shift schedule. You will be based in Salt Lake City, UT, and will have the opportunity to work closely with our clients.

Main Responsibilities

  • Provide timely and effective resolution of customer complaints.
  • Utilize your strong communication skills to troubleshoot equipment issues over the phone.
  • Assist customers with next steps, ensuring seamless experiences.
  • Maintain accurate records and documentation on service tickets.
  • Collaborate with advanced support specialists as required.

What We Offer

  • A competitive estimated salary range of $45,000 - $55,000 per annum.
  • The opportunity to work with a leading company in the industry.
  • A dynamic and supportive work environment.

Requirements

  • High school diploma or equivalent experience in a related area.
  • Excellent human relations and communication skills.
  • Proficiency in Word Processing and spreadsheets.
  • Strong telephone skills.


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