Risk Management Specialist
4 days ago
**Job Overview**
**About Catapult Solutions Group**
Catapult Solutions Group is a leading provider of innovative solutions for small businesses. Our Global Business Solutions Group (GBSG) is committed to creating tools and services that dramatically increase a small business's ability to manage their cash flow.
**Job Summary**
We are seeking a highly skilled and experienced Risk Management Specialist to join our team. The ideal candidate will have a proven ability to work effectively in a fast-paced and dynamic environment, with strong problem-solving and decision-making abilities.
**Key Responsibilities**
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.
- Understand standard operating procedures and operate within the established guidelines to mitigate risk.
- Document processes and procedures and maintain accurate and detailed records of all transactions.
- Provide top-notch service while balancing customer empathy with risk policies.
- Collaborate effectively with cross-functional teams to resolve customer-related issues.
- Identify areas of improvement and propose changes to optimize processes and technology.
- Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns.
**Requirements**
- 2+ years of relevant experience in risk management.
- Proficient with G-Suite and other relevant software.
- Strong analytical and critical thinking skills with attention to detail.
- Proven ability to deescalate customers and effectively handle difficult situations.
- Strong organizational skills and the ability to manage multiple tasks.
- Ability to work under tight deadlines and prioritize tasks to meet SLAs.
- Strong work ethic with high integrity and ethics.
- Effective collaboration and teamwork skills.
- Strong understanding of customer service and customer empathy.
- Willingness to learn and adapt to new technologies and processes.
- A bachelor's degree in finance, risk management, accounting, or a related field is a plus.
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