Risk Management Specialist

4 days ago


Atlanta, Georgia, United States Catapult Solutions Group Full time

**Job Overview**

**About Catapult Solutions Group**

Catapult Solutions Group is a leading provider of innovative solutions for small businesses. Our Global Business Solutions Group (GBSG) is committed to creating tools and services that dramatically increase a small business's ability to manage their cash flow.

**Job Summary**

We are seeking a highly skilled and experienced Risk Management Specialist to join our team. The ideal candidate will have a proven ability to work effectively in a fast-paced and dynamic environment, with strong problem-solving and decision-making abilities.

**Key Responsibilities**

  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.
  • Understand standard operating procedures and operate within the established guidelines to mitigate risk.
  • Document processes and procedures and maintain accurate and detailed records of all transactions.
  • Provide top-notch service while balancing customer empathy with risk policies.
  • Collaborate effectively with cross-functional teams to resolve customer-related issues.
  • Identify areas of improvement and propose changes to optimize processes and technology.
  • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns.

**Requirements**

  • 2+ years of relevant experience in risk management.
  • Proficient with G-Suite and other relevant software.
  • Strong analytical and critical thinking skills with attention to detail.
  • Proven ability to deescalate customers and effectively handle difficult situations.
  • Strong organizational skills and the ability to manage multiple tasks.
  • Ability to work under tight deadlines and prioritize tasks to meet SLAs.
  • Strong work ethic with high integrity and ethics.
  • Effective collaboration and teamwork skills.
  • Strong understanding of customer service and customer empathy.
  • Willingness to learn and adapt to new technologies and processes.
  • A bachelor's degree in finance, risk management, accounting, or a related field is a plus.


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