Senior Operations Manager

4 weeks ago


Gaithersburg, Maryland, United States iFLY Holdings, LLC Full time

The General Manager will be responsible for ensuring that the facility is managed in a manner that contributes to the achievement of objectives established through annual operating plans and revenue.

The General Manager provides strong and effective day-to-day leadership and management fostering an environment that encourages contribution by all employees to overall company objectives, making sound decisions on behalf and in the best interest of iFLY and its team members.

The GM will work closely with Senior Management to ensure strategic business objectives are achieved.

Every team member on the iFLY Flight Crew exemplifies and delivers our core values of SOAR :

The General Manager takes direction from top executives and understands the executives' overall plan for the company.

The General Manager makes suggestions that enhance or streamline operations, directs other people to achieve their goals, communicates the objectives and vision of the company to the staff and is an example of leadership.

Supervision includes Customer Service, Call Center and Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the customer service and call center team.

The General Manager has a pulse on sales data, costs, performance indicators, safety, team member morale and world-class customer service.

Overseeing all daily operations

Supervises customer service staff, call center, instructors and management team

Manages daily flight and staff schedules

Ultimately responsible for interviewing, hiring and proper training of team members

Responsible for inventory control and ordering of merchandise and supplies

Ensures safety of operations and team members

Manages and maintains daily reporting

Prepares payroll and timekeeping reports

Checks POS close outs and cash drops

Manages budgets, profitability and Profit & Loss margins

Ensures that facility is clean inside and outside

Involved in proactive incentive programs, reward schemes and team building events

Assists in short- and long-term sales and marketing strategies and helps evaluate effectiveness

As needed, participation in marketing related photography, video, and social content capture for promotional usage.

WORK EXPERIENCE AND REQUIREMENTS

5 years (plus) experience in management, including strong program marketing experience.

Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential.

Project management and multi-tasking skills are a must.

Excellent oral and written communication skills, as well as creative writing and negotiation skills.

Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education a plus.

Medical, dental, vision and supplemental plans for eligible employees

401k retirement investment with company match

Employee discount on retail merchandise and flight packages

Free flight time for employees and immediate family

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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