Senior Operations Manager
4 weeks ago
The General Manager will be responsible for ensuring that the facility is managed in a manner that contributes to the achievement of objectives established through annual operating plans and revenue.
The General Manager provides strong and effective day-to-day leadership and management fostering an environment that encourages contribution by all employees to overall company objectives, making sound decisions on behalf and in the best interest of iFLY and its team members.
The GM will work closely with Senior Management to ensure strategic business objectives are achieved.
Every team member on the iFLY Flight Crew exemplifies and delivers our core values of SOAR :
The General Manager takes direction from top executives and understands the executives' overall plan for the company.
The General Manager makes suggestions that enhance or streamline operations, directs other people to achieve their goals, communicates the objectives and vision of the company to the staff and is an example of leadership.
Supervision includes Customer Service, Call Center and Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the customer service and call center team.
The General Manager has a pulse on sales data, costs, performance indicators, safety, team member morale and world-class customer service.
Overseeing all daily operations
Supervises customer service staff, call center, instructors and management team
Manages daily flight and staff schedules
Ultimately responsible for interviewing, hiring and proper training of team members
Responsible for inventory control and ordering of merchandise and supplies
Ensures safety of operations and team members
Manages and maintains daily reporting
Prepares payroll and timekeeping reports
Checks POS close outs and cash drops
Manages budgets, profitability and Profit & Loss margins
Ensures that facility is clean inside and outside
Involved in proactive incentive programs, reward schemes and team building events
Assists in short- and long-term sales and marketing strategies and helps evaluate effectiveness
As needed, participation in marketing related photography, video, and social content capture for promotional usage.
WORK EXPERIENCE AND REQUIREMENTS
5 years (plus) experience in management, including strong program marketing experience.
Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential.
Project management and multi-tasking skills are a must.
Excellent oral and written communication skills, as well as creative writing and negotiation skills.
Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education a plus.
Medical, dental, vision and supplemental plans for eligible employees
401k retirement investment with company match
Employee discount on retail merchandise and flight packages
Free flight time for employees and immediate family
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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