District Operations Manager

4 weeks ago


Gaithersburg, Maryland, United States The UPS Store MCO Full time
Store Operations Director

As a key member of The UPS Store MCO team, you will play a vital role in ensuring the seamless operation of our franchise locations. Your mission will be to harmonize store operations, elevate employee performance, and create a world-class experience for our customers.

Key Responsibilities:
  1. Store Operations Symphony: You will be responsible for fine-tuning every detail to maximize efficiency, from inventory management to retail aesthetics.
  2. Employee Development: You will onboard new team members, conduct second interviews, and orchestrate their training from day one to the sweet 90-day mark.
  3. Sales Growth: You will analyze trends, motivate the team, and ensure our bottom-line profits hit all the high notes.
  4. Customer Service: You will resolve issues, maintain exceptional service, and ensure our stores sing with customer care.
  5. Emergency Response: You will be the first responder in call-out situations, ensuring store coverage and keeping the show running smoothly.
Desired Characteristics:
  • Leadership Skills: You will inspire others with your leadership skills and embody uniform compliance and hygiene standards.
  • Analytical Mind: You will compose innovative solutions and conceive and implement ideas.
  • Operational Excellence: You will master the art of inventory management, front-end operations, and office wizardry.
  • Customer Focus: You will provide world-class service and make customers leave humming your tune.
  • Positive Attitude: You will light up the room with your positive demeanor and sales-oriented personality.
  • Stable Employment History: You will maintain a steady employment history and keep the beat steady.
Training and Development:
  1. Certified Operator Training: You will complete this foundational course and gain a backstage pass to understanding our operations.
  2. Print Services Training: You will master the art of printing and become a print virtuoso.
  3. Notary Commission: You will become a notary and add another instrument to your repertoire.
  4. Training Logs: You will keep these in harmony and maintain a development symphony.
  5. Learning Center WBTs: You will fine-tune your skills and stay current with our online workshops.


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