Customer Service Representative

1 day ago


Franklin, Wisconsin, United States Northwestern Mutual Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwestern Mutual. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and transactions in a timely and professional manner.

Key Responsibilities:
  • Deliver personalized service to clients through phone, email, and chat interactions
  • Resolve client inquiries and transactions in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues and provide solutions
  • Meet or exceed service level agreements and quality standards
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to clients
Requirements:
  • Associate's degree in business or related field or equivalent experience
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in computer software and systems
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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