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IT Support Specialist
2 months ago
Company Overview: Prosource - Americas is a leading global IT Managed Service provider dedicated to delivering exceptional technical solutions to medium and enterprise-level clients.
Position Summary: We are seeking experienced IT Desktop Support Technicians to become integral members of our established team. This role involves providing comprehensive support to users, particularly in challenging environments.
Key Responsibilities:
- Diagnose and resolve a variety of IT incidents, including:
- Printer-related issues
- Network connectivity problems
- Software malfunctions
- Operating system errors
- Screen and monitor configurations
- Install peripheral components and configure AV/VC systems
- Manage software installations and perform minor troubleshooting
- Escalate issues to the appropriate parties while maintaining ownership of the problem
Candidate Profile:
The ideal candidate will possess strong communication skills and demonstrate empathy and patience when assisting customers. Critical thinking and problem-solving abilities are essential for success in this role.
Qualifications:
- 1-5+ years of experience in IT Desktop Support
- BSc in Computer Science or a related field
- Exceptional customer service orientation
- Self-motivated and able to work independently
- Enthusiastic with a proactive approach to challenges
- Ability to make sound decisions under pressure
- Proven teamwork capabilities
Preferred Experience:
- Involvement in IT project work, such as hardware/software rollouts
- Experience providing executive-level IT support
- Familiarity with North Slope operations
Benefits:
We offer a competitive benefits package that includes medical, dental, vision, long-term and short-term disability, 401k contributions, paid holidays, and PTO.
Engagement Details:
- This is a W2 (hourly) position with paid overtime.
- Flexibility for travel is essential, with some work potentially required in remote locations.
- The primary work location will be in Anchorage, with occasional travel as needed.
Employment Type: Full-time, hourly position.
