Hotel Front Desk Representative
1 month ago
We are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at our hotel.
The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to delivering a positive experience for our guests.
Responsibilities:
- Collaborate with the housekeeping team to ensure rooms are ready for new guests
- Address customer complaints in a professional and courteous manner
- Welcoming and checking in guests, distributing keys and room assignments, and recording credit card information
- Managing room bookings in-person, online, and through incoming calls, and responding to guest inquiries about available rooms, amenities, room rates, special requests, and rewards programs
General Bookkeeping:
- Ensure all hotel guest account information is accurate and up-to-date
Qualifications:
- Experience answering telephone calls and resolving stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of experience in the hospitality industry as a hotel front desk agent or similar position
- High school diploma or equivalent required
- Excellent interpersonal, time management, organizational, and customer service skills
Compensation: $25 hourly
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