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Customer Service Representative

4 weeks ago

Holyoke, Massachusetts, United States Trinity Solar Careers Full time
Job Details

Job Location: Holyoke, MA Office

Position Type: Full Time

Education Level: High School or Equivalent

Salary Range: $19.50 Hourly

Job Shift: Day

Job Category: Administration

About the Role

The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Key Responsibilities
  • Develop strong positive working relationships with customers and colleagues.
  • Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
  • Utilize organizational and time management skills to prioritize and adjust daily tasks.
  • Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
Qualifications and Experience
  • Strong communication skills including the use of a call management system as well as text messaging and email.
  • Ability to mitigate customer concerns while arriving at the best positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management. Experience is preferred.
  • Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
  • Experience in a fast-paced office environment is preferred.
What We Offer

Trinity Solar Careers offers a competitive compensation package, comprehensive healthcare benefits, paid training, and a generous PTO program. Our employees enjoy a career path to success in one of the fastest growing fields in the country.

We are an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.