Senior Vice President Enterprise Operations Leader

1 month ago


Holyoke, Massachusetts, United States Stone Alliance Group Full time
Job Title: Senior Vice President Enterprise Operations Leader

At Stone Alliance Group, we are seeking a highly skilled and experienced Senior Vice President Enterprise Operations Leader to join our team. As a key member of our leadership team, you will be responsible for establishing a centralized operational service strategy that supports multiple banking organizations.

Key Responsibilities:
  • Develop and implement a corporate operations strategy that aligns with the organization's short- and long-term objectives.
  • Collaborate with executive team and key stakeholders to understand current operating practices and standards for all consumer and commercial banking transactions.
  • Lead the process to translate corporate operations strategy into actionable steps for implementation and document the organization-wide efficiencies to be gained in how we service, support, and maintain customers.
  • Establish key performance indicators (KPIs) to measure the performance of electronic/digital channels, research desks service standards, ODP performance, deposit operations, and item processing performance levels.
  • Work with department heads to evaluate staffing requirements and investigate new systems and resources to ensure that departments are appropriately structured and positioned to meet changing customer expectations, regulatory requirements, competitor challenges, and performance goals.
Qualifications:
  • Bachelor's degree from a four-year college or university, or 10+ years related experience and/or training, or equivalent combination of education and experience.
  • Strong understanding of banking/financial service operations and general operational management strategies and programs.
  • Ability to effectively convey and present information to management and/or boards of directors.
  • Extensive, progressive managerial experience in operations, including the establishment of process/procedures and the creation of KPIs and services standards.
  • Strong communication and presentation skills, as well as strong interpersonal skills and managerial skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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