Bilingual Banking Professional

4 weeks ago


Holyoke, Massachusetts, United States PeoplesBank Full time
Job Description
Welcome to PeoplesBank, a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment.

Key Responsibilities

  • Provide exceptional customer service and support to internal and external customers.
  • Assist customers with their banking needs and process transactions accurately and in a timely manner.
  • Uphold the organization's mission and values, operating in the best interest of our customers and communities.
  • Recognize relationship deepening opportunities and refer customers to business partners as appropriate.
  • Properly identify and escalate matters in accordance with bank-wide and department standards.
  • Operate a cash box/recycler and serve as Vault, ATM, and/or Coin Machine custodian as needed.
  • Adhere to all compliance and regulatory requirements, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).


Requirements

  • High School diploma required; Associate's degree (A.A.) preferred and six months to one-year related experience or equivalent combination of education and experience.
  • Must demonstrate ability to speak, read, and write in both English and Spanish.
  • Cash handling experience preferred, basic mathematical acumen required.
  • Attention to detail, strong time management and multitasking skills.
  • Ability to function in a fast-paced and changing environment.
  • Strong communication skills, verbal and written.
  • Strong interpersonal and customer service skills, including the ability to form and maintain client and business relationships.
  • Discretion and a dedication to protecting the financial privacy of clients, business partners, and employer.
  • Ability to work and travel to banking center locations as needed and assigned.


What We Offer

  • Excellent compensation and benefits package.
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and successful organization.


How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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