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Branch Operations Specialist
2 months ago
Civista Bank is seeking a highly skilled Branch Operations Specialist to join our team. As a key member of our branch operations team, you will be responsible for ensuring that all employees adhere to branch operations guidelines and that all systems operate smoothly and efficiently.
Key Responsibilities:
- Ensure operational tasks are completed daily by all Branch employees.
- Responsible for the retention of operational materials and managing audits to ensure operational soundness.
- Create an exceptional customer experience daily by delivering a personal touch, building relationships, and recommending products.
- Develop an expansive knowledge of products and services to fulfill customer needs and solve problems.
- Execute customer requests with speed and accuracy.
- Understand all aspects of consumer lending and manage relationships through the life of the lending process.
- Communicate effectively with customers and colleagues to provide an outstanding customer experience.
Requirements:
- Minimum 2 or 3 years' experience in branch banking environment.
- Knowledgeable in all areas of operations, including customer service, new accounts, and lending.
- Excellent oral, written, and presentation skills.
- Detail-oriented with the ability to work under deadlines with frequent interruptions.
Physical Requirements:
- Work involves eye strain due to constant use of computer screens.
- Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
- Work involves lifting and moving objects up to 50 lbs.
- Work involves ability to read, hear, write, and communicate professionally.
Equal Opportunity Employer: Civista Bank is an equal opportunity employer and welcomes applications from diverse candidates.
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