Executive Retail Leader

4 weeks ago

Madison, Wisconsin, United States Sterling Kohler Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our innovative boutique grocery store, Woodlake Market. As a key member of our team, you will be responsible for driving business growth, fostering a positive work environment, and delivering exceptional customer service.

Key Responsibilities
  • Create a welcoming and engaging shopping experience for customers, ensuring high levels of customer satisfaction.
  • Determine and oversee the strategic business vision and goals of Woodlake Market, driving growth and profitability.
  • Supervise the hiring, evaluating, development, and discipline of staff, ensuring fair and legal employment practices.
  • Improve operating income as a percent of net sales each year through growth in sales and control of costs and expenses.
  • Collaborate with vendors and suppliers to source high-quality products that align with the store's unique positioning and target market.
  • Ensure high-quality standards are maintained in service, goods, and products, personnel, and physical property.
  • Develop, recommend, and oversee the implementation of marketing, strategic, and manpower plans for the business.
  • Implement, evaluate, and maintain standard operating procedures, ensuring accuracy and compliance.
  • Serve as a visible resource for guests and the local community, acting as an ambassador for the brand.
  • Interact with other Hospitality staff to ensure synergy in business operations and address any concerns or issues.
  • Develop awareness of changing trends, remaining informed on consumer purchasing trends, demographics, competition, and markets.
  • Set policies and pricing structures, ensuring they meet the needs of the business, members, and customers.
  • Supervise the planning and completion of projects to maintain, upgrade, or repair physical properties.
  • Oversee the growth, development, and success of quality and safety programs within the facility.
  • Supervise the orientation, onboarding, training, and performance of associates, ensuring educational opportunities are provided.
  • Consistently improve engagement with staff through team-building events, staff meetings, and other initiatives.
Requirements
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • 5+ years of leadership experience in high-end retail, restaurant, or premium grocery.
  • Exceptional communication, organization, motivational, and team-building skills.
  • Demonstrated problem-solving, organizational, analytical, and business management skills.
  • Advanced proficiency in Microsoft Office and common retail POS systems.
  • Familiarity with accounting and financial reporting preferred.
  • Flexibility to work evenings, weekends, and holidays as needed.
What We Offer

We offer a competitive salary range of $105,000 - $127,650, as well as a comprehensive benefits package, including medical, dental, vision, and 401(k) with company matching. We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates.

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