Executive Retail Manager

2 days ago


Madison, Wisconsin, United States Steinhafels Full time
Job Description

Overview:

Steinhafels, a family-run employee-owned company, is seeking a highly skilled Executive Retail Manager to lead our retail store operations. As a key member of our team, you will be responsible for overseeing all aspects of store management, ensuring exceptional customer experiences, and driving sales growth.

Responsibilities:

  • Store Leadership: Oversee store management staff and all store employees, fostering a positive and productive work environment.
  • Sales Performance: Review sales team performance against company standards, identifying areas for improvement and implementing strategies to enhance sales.
  • Customer Satisfaction: Address customer issues promptly, ensuring timely resolution and satisfaction, and implementing measures to prevent repeat issues.
  • Store Operations: Open and close the retail store, ensuring all details are completed, and maintaining the highest standards of cleanliness.
  • Conflict Resolution: Handle conflicts in a timely and effective manner, with the goal of resolving issues and maintaining a positive work environment.
  • Visual Merchandising: Responsible for the retail floor layout and presentation, ensuring a visually appealing and engaging shopping experience.
  • Staffing: Pre-employment surveys, interviewing, and hiring to meet staffing requirements, ensuring a well-trained and motivated team.

Qualifications:

  • Business Acumen: Responsible for budgeting expenses, overtime, and sales, requiring strong analytical and financial management skills.
  • Leadership Skills: Excellent communication, organizational, and motivational skills, with the ability to lead and inspire a team.
  • Company Policies: Responsible for following company policies and procedures, ensuring compliance and maintaining a positive work environment.
  • Management Experience: Requires previous management experience, with a proven track record of success in retail or a related field.


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