Executive Retail Manager
2 days ago
Overview:
Steinhafels, a family-run employee-owned company, is seeking a highly skilled Executive Retail Manager to lead our retail store operations. As a key member of our team, you will be responsible for overseeing all aspects of store management, ensuring exceptional customer experiences, and driving sales growth.
Responsibilities:
- Store Leadership: Oversee store management staff and all store employees, fostering a positive and productive work environment.
- Sales Performance: Review sales team performance against company standards, identifying areas for improvement and implementing strategies to enhance sales.
- Customer Satisfaction: Address customer issues promptly, ensuring timely resolution and satisfaction, and implementing measures to prevent repeat issues.
- Store Operations: Open and close the retail store, ensuring all details are completed, and maintaining the highest standards of cleanliness.
- Conflict Resolution: Handle conflicts in a timely and effective manner, with the goal of resolving issues and maintaining a positive work environment.
- Visual Merchandising: Responsible for the retail floor layout and presentation, ensuring a visually appealing and engaging shopping experience.
- Staffing: Pre-employment surveys, interviewing, and hiring to meet staffing requirements, ensuring a well-trained and motivated team.
Qualifications:
- Business Acumen: Responsible for budgeting expenses, overtime, and sales, requiring strong analytical and financial management skills.
- Leadership Skills: Excellent communication, organizational, and motivational skills, with the ability to lead and inspire a team.
- Company Policies: Responsible for following company policies and procedures, ensuring compliance and maintaining a positive work environment.
- Management Experience: Requires previous management experience, with a proven track record of success in retail or a related field.
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