IT Support Specialist
6 days ago
The ideal candidate will be responsible for delivering exceptional support to employees with at-home IT setup requirements. This includes assisting with network connectivity, hardware and software support, and creating 'how-to' videos for self-support resources.
Key Skills:
1. Strong network background
2. Excellent hardware and software support skills
3. Excellent communication and customer service skills
Support Areas:
Network Support:
- Assist employees with home internet connectivity, mobility, and collaboration
- Run at-home internet speed tests to identify connection issues
- Recommend best practices for improved connectivity
IT Equipment Support:
- Identify and order required IT equipment for home office setup
- Assist with home printing setup and enterprise collaboration tools
New Hire On-boarding:
- Assist hiring managers and new joiners with Day-1 support
- Identify and order new IT equipment for home office setup
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