IT Support Specialist

6 days ago


Tempe, Arizona, United States TEKsystems Full time
Key Responsibilities

The ideal candidate will be responsible for delivering exceptional support to employees with at-home IT setup requirements. This includes assisting with network connectivity, hardware and software support, and creating 'how-to' videos for self-support resources.

Key Skills:

1. Strong network background

2. Excellent hardware and software support skills

3. Excellent communication and customer service skills

Support Areas:

Network Support:

- Assist employees with home internet connectivity, mobility, and collaboration

- Run at-home internet speed tests to identify connection issues

- Recommend best practices for improved connectivity

IT Equipment Support:

- Identify and order required IT equipment for home office setup

- Assist with home printing setup and enterprise collaboration tools

New Hire On-boarding:

- Assist hiring managers and new joiners with Day-1 support

- Identify and order new IT equipment for home office setup



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