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Student Services Site Support Specialist
1 week ago
Job Overview
We are seeking a highly motivated and detail-oriented Student Services Site Support Specialist to join our team at Maricopa Community College District.
About the Job
This part-time, temporary position is not eligible for benefits. The ideal candidate will provide front-line customer service and administrative program support for academic and career training programs. Responsibilities include conducting student intake, registration, and admissions processes, verifying participants' program eligibility, coordinating student registration and testing appointment scheduling, handling phone calls and front desk inquiries from prospective students, monitoring & following up with location call log (CRM database), maintaining a knowledge base of current career services and training programs available, and supporting laptop checkout process and check-out research (account holds, other SIS holds).
Data and Record-keeping
The successful candidate will perform data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy, create and update student digital files (SDFs) and attendance workbooks, link pertinent documents to student digital files, conduct peer audits of registration paperwork, support administrative specialist with projects, data collection, and surveys, and assist with separating students from the program under the direction of location managers.
Requirements
To be considered for this position, applicants must have a High School Diploma or equivalent and one year of prior work experience. Preferred candidates will have strong computer skills and prior experience working in a fast-paced customer service environment. The salary range for this position is approximately $18-$22 per hour based on location and experience. This estimate is based on national averages for similar positions in Phoenix, AZ.
Working Conditions
May be required to travel to various locations and work varying hours and shifts. Positions are available at various RSC Locations, including Rio Salado College's Northern Campus in Phoenix, AZ.
