Home Network Support Specialist
4 days ago
We are seeking a skilled Home Network Support Specialist to join our team at TEKsystems.
SalaryThe estimated annual salary for this role is approximately $85,000 - $110,000 based on location and experience.
Job DescriptionAs a key member of our IT support team, you will be responsible for providing exceptional customer service and technical expertise to employees with home internet connectivity issues. This includes troubleshooting network problems, recommending best practices for improved connectivity, and identifying the need for network hardware upgrades. You will also assist with home printing setup, enablement of enterprise collaboration tools, and run POCs to test new IT equipment.
Your responsibilities will include:
- Assisting employees with home internet connectivity, mobility, and collaboration
- Running at-home internet speed tests to identify connection issues
- Providing how-to guides and troubleshooting tips for network connectivity
- Identifying and ordering IT equipment required for home office setup
To succeed in this role, you will need:
- A strong network background and knowledge of network hardware (Wi-Fi, routers, wireless access points)
- Excellent customer service skills and a can-do attitude
- Ability to work independently and as part of a team
- Familiarity with enterprise collaboration tools such as SharePoint, Zoom, and Teams
We offer a range of benefits to support your career growth and well-being, including:
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- A competitive salary and bonus structure
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