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Customs Brokerage Specialist

2 months ago

Auburn, Washington, United States FedEx Full time
Job Summary

We are seeking a highly skilled Customs Brokerage Specialist to join our team at FedEx. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the timely release and movement of freight and cargo.

Key Responsibilities
  • Provide consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
  • Lead and guide team members to ensure successful achievement of operational objectives.
  • Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations.
  • Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
  • Resolve banking and letter of credit problems, obtain payment on delinquent accounts, and complete accounting adjustment forms for review.
  • Resolve billing issues, coordinate post-entry activity on customer's behalf, and complete accurate data input or corrections into computer files.
  • Perform route cause analysis as directed by the Account Administrator, coordinate post-entry activities on the customer's behalf, and manage the entry verification process.
  • Access clients systems (external systems) as necessary, correspond with business partners in various mediums, and produce operational trend reports.
  • Keep business partners apprised of the exception process, pre-alerts, and perform entry reconciliation as needed.
Requirements
  • HS Diploma or GED required.
  • 24 months of brokerage or transportation experience and/or customer service experience required.
  • Proficient in MS Office, Outlook, and Office equipment (phone, fax, photocopier, printer, scanner).
  • Excellent communication skills, verbal and written, organizational skills, inter-personal skills, problem-solving skills, and ability to work independently with minimum supervision.
  • Able to work on a team, proficient in HTS classification, and familiar with the harmonized tariff system.