Desktop Support Specialist

3 hours ago


Auburn, Washington, United States Pyramid Consulting, Inc Full time

Job Opportunity: We are seeking a skilled Desktop Support Specialist to join our team at Pyramid Consulting, Inc. This is a contract position with a 12+ month duration and offers long-term potential.

Key Responsibilities:

  • Provide technical support for PC hardware and software
  • Troubleshoot and resolve issues with computer systems, hardware, and peripherals
  • Document and maintain hardware and software systems
  • Support and maintain user account information, including rights, security, and systems groups
  • Train employees and identify, analyze, and repair product failures
  • Escalate problems and issues to a higher level of support if unable to resolve
  • Represent the company in a professional and businesslike manner and communicate effectively with customers and associates

Requirements and Experience:

  • 3-6 years' experience supporting PC hardware and software
  • Comfortability providing hands-on support for server and network is a plus
  • Experience supporting mobile data plans, mobile networks, and devices is a plus
  • A+ certification is a plus

Work Environment:

This is a deskside support role with a regular schedule of Monday to Friday, 8 am to 5 pm. No on-call duties are required.

Pyramid Consulting, Inc. is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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