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Airport Lounge Front Desk Ambassador

3 weeks ago

Philadelphia, Pennsylvania, United States Hyde Park Hospitality Full time
About the Job

We are seeking a highly skilled and charismatic Airport Lounge Front Desk Host to join our team at Hyde Park Hospitality. As a representative of our premium lounge, you will be responsible for delivering exceptional guest experiences and setting the tone for their entire visit.

Job Summary

This is a full-time position that requires strong communication skills, a passion for servicing guests with proactive solutions, and the ability to work effectively in a fast-paced environment. You will interact with guests via premier clubroom/bar environment in a professional and pleasant manner, welcome guests by name and assist them throughout their stay, and employ the Guest First philosophy in meeting guests' needs and expectations.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Welcome guests by name and assist them throughout their stay, offering confident recommendations to enhance their experience.
  • Employ the Guest First philosophy in meeting guests' needs and expectations, always putting their satisfaction first.
  • Develop and maintain relationships with guests, anticipating their needs and providing solutions to ensure a memorable experience.
  • Work collaboratively with other team members to achieve exceptional guest experiences and meet business objectives.
Requirements
  • Bachelor's degree or equivalent experience in hospitality or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in a high-end hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Possession of basic working knowledge of alcoholic beverages and food offerings, with the ability to provide recommendations to guests.
Benefits
  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services