Service Supervisor

1 day ago

Lancaster, California, United States The Hiller Companies Full time
Job Title: Service Supervisor

At The Hiller Companies, we are seeking a highly skilled and experienced Service Supervisor to join our team. As a Service Supervisor, you will be responsible for overseeing the day-to-day operations of our Service Department team, ensuring customer satisfaction, and driving operational efficiency.

Key Responsibilities:
  • Team Leadership & Development:
    • Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
    • Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
    • Provide guidance on new employee training and conduct periodic performance reviews.
    • Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development.
    • Motivate team members and track their continued development and training.
    • Work with other Hiller support teams to ensure smooth operations of Service Department functions.
    • Assist in building a high-performance team that operates efficiently and effectively.
  • Customer Relationship Management:
    • Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
    • Support sales efforts by providing technical expertise and participating in customer interactions when needed.
  • Service Operations:
    • Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
    • Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
    • Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
    • Monitor and ensure that team members maintain up-to-date required certifications.
    • Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
  • Health & Safety:
    • Promote a culture of safety within the team and ensure compliance with safety protocols.
    • Work with Safety partners to ensure employees have the required tools and PPE for their work.
    • Conduct regular safety briefings and address any safety concerns promptly.
  • Additional:
    • Assist in managing multiple ongoing tasks and projects simultaneously.
    • Provide regular updates to the Service Manager on team performance and operational challenges.
    • Other duties as assigned.
Qualifications:
  • Education, Licensure & Certifications:
    • High school diploma or equivalent
    • NICET Level II in related fire protection systems required; Level III preferred.
    • Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
  • Experience:
    • 7+ years of experience in service, testing, and inspections of fire protection systems.
    • Thorough knowledge of NFPA standards and local codes.
  • Knowledge, Skills, Capabilities:
    • Strong leadership and team management skills
    • Excellent communication and interpersonal abilities
    • Critical thinking and problem-solving skills
    • Ability to prioritize and manage multiple tasks efficiently
    • Proficiency in Microsoft Office products
    • Technical expertise in fire protection systems
    • Customer service-oriented mindset
Physical Requirements:
  • Ability to lift and carry up to 50 pounds.
  • Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings.
  • Capable of standing, walking, bending, and kneeling for extended periods.
  • Ability to work at heights and in confined spaces as needed.

The Hiller Companies is a drug-free workplace, an equal opportunity employer, and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make It Fun.

Most employee benefits start from the first day of employment, including:

  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance, and paid time off.
  • Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
  • Career advancement potential within a growing company.

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