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Field Service Technician

2 months ago


Lancaster, California, United States BYD COACH & BUS LLC Full time
Job Summary

BYD COACH & BUS LLC is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for diagnosing and repairing transit buses under warranty, as well as providing customer support and performing maintenance campaigns.

Key Responsibilities
  • Diagnose and repair warranty-related issues on transit buses
  • Provide customer interface and reports on field maintenance activities
  • Respond to customer requests, comments, or complaints as needed
  • Assist customers with maintenance-related issues
  • Order parts as needed and coordinate repairs
  • Provide daily service reports and parts requisitions as needed
  • Coordinate new vehicle delivery acceptance with customers
  • Provide daily status reporting to the Customer Service Manager/Supervisor
  • Follow up with parts clerks for parts availability and ETA
Requirements
  • Knowledge of transit bus maintenance operations and field service support
  • Minimum of two years' experience in transit bus maintenance and repair
  • ASE Transit Bus Certifications
  • Transit bus technician experience, preferably in a field service environment
  • Experience with bus maintenance and repair, including computer-based diagnostics
  • Experience with bus electric drive systems preferred
  • Ability to travel and work in the customer's environment
  • Valid driver's license in home state and no more than one infraction during previous three years
  • Class B with Passenger Endorsement preferred
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, use hands to finger, handle, or feel, and talk or hear
  • Frequently required to reach with hands and arms
  • Occasionally required to stand, walk, and stoop, kneel, crouch, or crawl
  • Occasionally required to lift and/or move up to 50 pounds
Supervisory Responsibility

None

Travel

Travel is expected for this position