Customer Service Representative
1 week ago
The Sales Associate plays a crucial role in delivering exceptional customer service to our valued clients at Central Network Retail Group. This position involves actively engaging with customers, understanding their needs, and providing informed product recommendations.
Key Responsibilities:
- Customer Engagement: Welcome every customer with a friendly smile and an open-ended question to understand their needs.
- Product Knowledge: Build customer confidence by sharing expertise on product selection, usage, and installation.
- Sales Operations: Handle sales transactions efficiently, including order entry and special requests.
- Inventory Management: Assist in maintaining stock levels and organize merchandise according to company standards.
- Communication: Respond to customer inquiries via phone and in-person with professionalism and clarity.
- Store Maintenance: Ensure a clean and organized sales area to enhance the shopping experience.
Safety and Security:
Maintain awareness of store security protocols and report any suspicious activities to management. Adhere to safety guidelines and participate in safety training sessions.
Qualifications:
The ideal candidate should possess:
- Previous experience in retail sales or customer service.
- Strong communication skills, both verbal and written.
- Basic knowledge of hardware products and building materials.
- The ability to lift and handle merchandise weighing up to 50 lbs.
- A high school diploma or equivalent is preferred.
This position is classified as hourly and is non-exempt from overtime. While there may be opportunities for advancement, this role does not guarantee career progression.
Central Network Retail Group is committed to providing equal employment opportunities and complies with all applicable laws, including the Americans with Disabilities Act.
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