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Hospitality Team Member

2 months ago

Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

Job Summary:

We are seeking a highly skilled Beverage Server to join our team at Colonial Downs + Rosie's Gaming Emporium. As a Beverage Server, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Provide next-level guest service to internal and external guests, demonstrating a commitment to our company's culture and values.
  • Responsible for creating and fostering an environment of support and motivation for Team Members, promoting a positive and inclusive work culture.
  • Resolve problems that are within the position's scope of authority and recommend courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
  • Maintain confidentiality of all privileged information in accordance with established procedures and company policy.
  • Take beverage orders from guests and relay orders to the bartender, ensuring accurate and timely service.
  • Maintain cleanliness of guest areas, including removing empty glasses and bottles, and cleaning ashtrays.
  • Monitor guests' drink consumption to prevent over-serving and notify supervisory personnel if a guest appears intoxicated.
  • Restock service wells with supplies as needed and maintain proper setup and cleanliness of service stations.
  • Prepare coffee and soft drinks for drink orders and properly garnish drinks.
  • Keep the position supervisor informed of relevant activities and perform other duties as assigned.

Regulatory and Compliance Responsibilities:

  • Attend required training sessions offered by the company and obtain and retain required licenses.
  • Perform duties in compliance with local laws and regulations and take necessary steps to ensure minors are not allowed to gamble or loiter in gaming areas.
  • Have knowledge of the company's programs to address problem gaming and report any acts of wrongdoing of which you may have knowledge.

Position Qualifications:

We are looking for a highly motivated and experienced Beverage Server who possesses a high school diploma or general education degree (GED) and previous beverage experience in a high-volume, sophisticated bar/casino environment. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights.

Certificates, Licenses, and Registrations:

Virginia Racing Commission License and Serv-Safe certification are required.