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Customer Service and Sales Support Representative

1 month ago

South San Francisco, California, United States Samra Organization Full time
Job Description

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. As a key member of our organization, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.
  • Promote products and services, identify upselling opportunities, and meet or exceed sales targets.
  • Resolve customer inquiries, complaints, and issues promptly and effectively.
  • Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
  • Accurately document customer interactions and maintain records of sales, inquiries, and issues.
  • Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
  • Ensure that all interactions and sales adhere to company policies and industry regulations.
Qualifications:
  • High school diploma or equivalent (Associate or Bachelor's degree a plus).
  • Previous experience in customer service and sales is preferred but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and be self-motivated.
  • Basic computer skills and familiarity with CRM software (training will be provided).
  • Reliable high-speed internet connection and a quiet workspace.
Benefits:
  • Compensation is based on 3 different levels (Commission + Weekly Bonuses + Monthly Residuals).
  • Flexible 1099 work hours and a work-from-home arrangement.
  • Competitive wages with bonus opportunities.
  • Ongoing training and professional development opportunities.
  • Leadership opportunities available to those who qualify.