IT Helpdesk Support Specialist

6 days ago


Stanford, United States PsiQuantum Full time
Job Title: IT Helpdesk Support Specialist

We are seeking a highly motivated and customer-focused IT Helpdesk Support Specialist to join our dynamic team at PsiQuantum. As a key member of our IT department, you will be the first point of contact for internal users experiencing technical issues, providing expert guidance and solutions to ensure seamless operations.

Responsibilities:
  • Diagnose and troubleshoot hardware and software problems
  • Assist with network connectivity and provide personalized IT support to C-level executives
  • Manage the helpdesk queue, prioritize and respond to tickets, and provide solutions to maintain smooth IT operations
  • Collaborate with other IT team members to resolve complex issues and participate in IT projects and initiatives
  • Maintain accurate records of support activities and resolutions, and create and update technical documentation and knowledge base articles
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • 2+ years of experience in IT support or helpdesk roles
  • Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar)
What We Offer:
  • Full-time position with occasional after-hours support as required
  • Ability to lift 50 lbs and move IT equipment as necessary
  • This position is on-site 5-days a week

PsiQuantum provides equal employment opportunity for all applicants and employees. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all team members.



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