Aviation Account Manager

4 weeks ago

Dripping Springs, Texas, United States L2 Aviation Full time
Job Summary

The Account Manager is a key role at L2 Aviation, responsible for managing specialized service relationships with tier 1 customers. This includes build-to-print wiring harnesses, maintenance kits, and outside engineered programs. The ideal candidate will have 5+ years of experience in account management or project management, with a strong understanding of avionics and processes.

Key Responsibilities

Perform customer and sales activities as directed, monitoring customer service to ensure company objectives are met.
Serve customers by selling L2 products/services and meeting customer needs.
Develop proposals, quotations, and pricing strategies for assigned customer projects.
Achieve sales operational objectives by contributing sales information and recommendations to strategic plans and reviews.
Maintain timely and effective communications with the Chief Revenue Officer and the Director of Manufacturing Services regarding customer activities.
Research and report on competition.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Maintain a positive image for the company in the marketplace, and participate in industry events.
Maintain consistent contact and provide sales and service to all customers assigned, combined with regular updates.
Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Review and interpret technical drawings, specifications, and other documentation to ensure all client requirements are met.
Contribute to team effort by accomplishing related results as needed.
Maintain accurate and up-to-date records of all client communications, project milestones, and deliverables.
Achieve sales revenue numbers, budget, and profit goals for assigned customers.
Ensure all contractual obligations are fulfilled and that any changes in scope or specifications are properly documented and communicated.
Make regularly scheduled sales calls on all major customers.
Accurately and quickly update the L2 Aviation CRM system on all customer interactions and provide monthly sales reports, expense reports, and any assigned reports to the Director of Manufacturing Services in a timely manner.
Successfully and profitably sell products and services by servicing existing customers and by developing new customers in accordance with sales objectives.
Execute the sales volume numbers, trade spending objectives, and any other goals given by the Director of Manufacturing Services.
Responds to and resolves Customer inquiries and complaints in the most expeditious method possible.
Performs other duties as may be required.

Requirements

Bachelor's Degree in Electrical, Business Management, or Aerospace, or an equivalent combination of education and experience.
Avionics Specific/Systems Training desired.
Must have 5+ years in account management or project management experience, preferably with avionics specific familiarity.
Must understand, read, and write English and be proficient with different computer programs, including CRM and MS Office.
Must be willing to work a specific region and possibly relocate to service that region.

Benefits

Health Insurance
Paid time off
Dental Insurance
401(k)
Vision Insurance
Tuition Reimbursement
Shift Differential Pay
Life Insurance
Referral program
Employee discount programs
Flexible spending account
Health savings account
Parental leave
Professional development assistance
Employee assistance program

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