Technical Account Manager
4 weeks ago
At Sovos Compliance, we're seeking a highly skilled Technical Account Manager to join our team. As a key member of our Customer Success team, you'll work closely with clients to ensure a seamless experience across all stages of their journey with Sovos.
The Technical Account Manager will oversee implementations, testing, go-live processes, and ongoing support for new and existing SaaS and On-Premise customer projects. You'll serve as the primary technical point of contact for key enterprise accounts, assisting customers with installation, configuration, maintenance, and process improvements.
Key Responsibilities:
- Serve as the primary technical point of contact for key enterprise accounts.
- Assist customers with installation, configuration, maintenance, and process improvements.
- Ensure compliance with all corporate policies.
- Coordinate code deployment processes involving Sovos cross-functional teams and clients.
- Drive technical projects from inception through Go Live and beyond.
- Ensure successful adoption and delivery of all applicable Sovos products and services.
- Conduct annual account review meetings, on-site visits, and coordinate account health reviews.
- Perform regular case reviews based on assigned account needs.
- Proactively ensure accounts are prepared for jurisdictional or seasonal requirements.
- Provide innovative solutions to enhance the software based on customer feedback, demos, training, and new business needs.
- Deliver training to internal teams and customers on software use and best practices tailored to specific customer business needs.
- Represent assigned accounts during emergencies and manage customer-specific crisis communications.
Requirements:
- 2+ years of experience in customer implementations, technical support, or a similar role.
- Software industry experience preferred; SaaS experience a plus.
- Familiarity with Sovos products, tax rules, SQL queries, and scripting.
- Strong planning, organizational, and communication skills (written and verbal).
- Proven ability to manage client projects while meeting deadlines.
- Attention to detail and a professional, client-focused approach.
- Proficient in project management software, CRM systems, and Microsoft Office.
- Strong business acumen with the ability to simplify technical concepts.
- Willingness to travel occasionally and work outside core business hours as needed.
What We Offer:
- The tools to enhance your life - because we want you to enjoy your life outside of work and inside.
- Flexible Time-Off
- Comprehensive Health, Dental and Vision benefits
- 401(k) with employee sponsored match
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background:
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on and .
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