SWF Airport Customer Experience Representative

2 months ago


Newburgh, New York, United States ERMC Aviation LLC Full time

Job Summary

ERMC Aviation LLC is seeking a highly skilled and customer-focused SWF Airport Customer Experience Representative to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to travelers and airport visitors.

Key Responsibilities

  • Provide information and direction to customers, resolve problems and complaints, and assist as needed.
  • Handle customer concerns and questions in a timely and efficient manner.
  • Support the airport in managing short-term and long-term changes, including flight cancellations and terminal changes.
  • Represent the company in a positive, professional, and engaging manner.

Requirements

  • Must be at least 18 years of age.
  • High School diploma or GED.
  • Customer service experience is a requirement, with airport experience a plus.
  • Bi-lingual a plus, but not required.
  • Must have a professional appearance and be able to stand on your feet for up to 8 hours.
  • Able to lift and/or move items up to 75 lbs.
  • Must be able to climb, bend, and kneel.
  • Must be able to use your fingers/hands to use a keyboard or tablet.
  • Must be able to work outdoors for extended periods of time.

Availability

  • Availability to work Monday, Thursday, Friday, and weekends for 9am - 3pm and 3pm - 9pm shifts.
  • Must have flexible availability to work most shifts, including overnight, weekends, and holidays.
  • Availability to work during or in the event of inclement weather.

Equal Opportunity Employer

ERMC Aviation LLC is an equal opportunity employer and welcomes applications from diverse candidates.



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