SWF Airport Customer Experience Representative
2 months ago
Job Summary
ERMC Aviation LLC is seeking a highly skilled and customer-focused SWF Airport Customer Experience Representative to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to travelers and airport visitors.
Key Responsibilities
- Provide information and direction to customers, resolve problems and complaints, and assist as needed.
- Handle customer concerns and questions in a timely and efficient manner.
- Support the airport in managing short-term and long-term changes, including flight cancellations and terminal changes.
- Represent the company in a positive, professional, and engaging manner.
Requirements
- Must be at least 18 years of age.
- High School diploma or GED.
- Customer service experience is a requirement, with airport experience a plus.
- Bi-lingual a plus, but not required.
- Must have a professional appearance and be able to stand on your feet for up to 8 hours.
- Able to lift and/or move items up to 75 lbs.
- Must be able to climb, bend, and kneel.
- Must be able to use your fingers/hands to use a keyboard or tablet.
- Must be able to work outdoors for extended periods of time.
Availability
- Availability to work Monday, Thursday, Friday, and weekends for 9am - 3pm and 3pm - 9pm shifts.
- Must have flexible availability to work most shifts, including overnight, weekends, and holidays.
- Availability to work during or in the event of inclement weather.
Equal Opportunity Employer
ERMC Aviation LLC is an equal opportunity employer and welcomes applications from diverse candidates.
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